e-Liquid Returns/ underage sales
Every package that we ship utilizes Canada Post’s Age Verification service. This means that in order for Canada Post to hand over the package, you must verify that you are of legal smoking age in your province or state. (If you are in Canada and choose UPS, UPS requires you to be 19 regardless of where you order from). If Canada Post cannot verify your age, they will ship the items back to us. Once the items return, final sale items (as outlined below) are non-refundable. Any items that are eligible for a refund will be done so minus a FIFTY PERCENT (50%) restocking fee, as well as any shipping charges incurred for shipping the items to you, and for Canada Post to ship them back to us. This is absolutely non-negotiable. If you are underage, please do not order items, you will lose money doing so
e-Liquid is unable to be returned for any reason. Even though most of our products have tamper-evident caps, these caps are ubiquitous and in theory could be replaced by a customer. We do not mean to imply that we suspect any vaper of nefarious deeds, but rather to show all of our customers that we are dedicated to selling products that we know are direct from the production line, and can say with confidence that they were not tampered with.
If however, you feel as though your e-Liquid is not made to the standards that it should be, please don’t hesitate to contact us, in the very rare case, something is wrong with the liquid we will of course replace it. We cannot exchange liquid for another, and returns cannot be made for simply not enjoying a flavour that was found to be made correctly.
If you receive your Great Canadian Fog order, and an item is missing, damaged or incorrect, please notify us as soon as possible. All of our shipments are processed, and double-checked, but although mistakes are very rare, they can happen. We may ask for photos (or I.D. numbers) of incorrect or damaged items before sending you replacements, and in some cases may ask that items be returned, but rest-assured we will always ensure you get what you ordered.
All sales are final. If you have problems with your order please contact us at: firstname.lastname@example.org